Technical Support Outsourcing

Tier 1–3 technical support, staffed by specialists trained on your product — deployed in under 30 days.

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Key metrics

Technical Support Outsourcing: what we deliver

< 2 min

First response

99.9%

Uptime SLA

< 30 days

Onboarding

95%

CSAT

🔧

We handle the full spectrum: password resets, configuration issues, integration bugs and complex escalations.

📚

Every agent goes through structured knowledge transfer on your product before taking live tickets.

💬

Email, live chat, phone and ticketing — we work in your existing tools (Zendesk, Intercom, Freshdesk, Jira).

🕐

Round-the-clock coverage with guaranteed SLA response times.

🤖

Agents use AI tools to surface answers from your knowledge base instantly.

📈

Add agents within 2 weeks during launches or peak periods.

FAQ

Tier 1 handles frontline issues. Tier 2 covers bugs and integrations. Tier 3 involves complex escalations. Axycos covers all three.

Under 30 days from contract to live team.

Zendesk, Freshdesk, Intercom, HubSpot, Jira, and most others.

Yes — English, French, Spanish, Arabic, German and more.

Real-time QA monitoring, CSAT surveys, weekly scoring and a dedicated account manager.