BPO & Support Outsourcing for SaaS Companies

Scale your support without scaling headcount. Axycos provides SaaS-native teams trained on your product from day one.

Industry context

Key challenges we solve

Product changes break support flows

Our training is continuous — when you ship, we update the knowledge base and retrain within 48 hours.

Churn starts at the support level

We track CSAT on every interaction, flagging at-risk customers before they cancel.

Scaling headcount is slow and costly

Axycos adds trained agents to your account within 2 weeks.

Enterprise customers demand SLAs

We provide contractual SLAs at every customer tier.

Key metrics

What we deliver

95%
CSAT score
< 30 days
Onboarding
24/7
Availability
MRR
Protected
Services

Services we use for this industry

FAQ

Frequently asked questions

We update documentation and brief the team within 48 hours of a release.
Yes — tiered SLAs and dedicated agents for paid/enterprise.
We identify churn signals and escalate to your CS team proactively.
Yes — Intercom, Crisp, Drift and other in-app tools.
CSAT, NPS, first response time, resolution time, ticket volume and MRR at risk.

Ready to scale your operations?

Tell us about your support volume and goals. We'll design a team structure and timeline within 48 hours.