Email Support Outsourcing

Structured email queues managed to SLA — consistent, on-brand responses that keep your inbox under control.

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Key metrics

Email Support Outsourcing: what we deliver

< 4h
Standard response SLA
96%
First contact resolution
< 30 days
Onboarding
95%
CSAT
✅

SLA-Guaranteed

First response within 4 hours (standard) or 1 hour (priority).

✍️

Brand Consistency

Response template library aligned with your brand voice.

📥

Queue Prioritisation

Smart triage based on urgency, customer tier and topic.

📎

Attachment Handling

We process emails with attachments, forms and documents.

🔗

CRM Integration

Replies logged automatically in HubSpot, Salesforce or Pipedrive.

🕐

After-Hours Coverage

No more Monday morning backlogs.

FAQ

Frequently asked questions

4-hour first response standard, 1-hour priority. Full resolution SLAs agreed at onboarding.
Brand voice guide and template library built during onboarding, with weekly QA review.
Yes — English, French, Spanish, Arabic, German with native-level quality.
Yes — Google Workspace, Outlook, Zendesk, Freshdesk and others.
Yes — refund requests, billing, onboarding emails and other customer-facing workflows.

Ready to scale your operations?

Tell us about your support volume and goals. We'll design a team structure and timeline within 48 hours.

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