Helpdesk Outsourcing

Structured ticket management, fast resolution, and SLA compliance — without the overhead of an in-house helpdesk team.

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Key metrics

Helpdesk Outsourcing: what we deliver

< 1h

First response SLA

92%

First contact resolution

< 30 days

Onboarding

24/7

Coverage

⚡

Every ticket is categorised, prioritised and routed automatically.

✅

Real-time SLA tracking with automatic alerts before breaches.

🔗

Zendesk, Freshdesk, Jira, ServiceNow — we work in your platform.

📖

We help build and maintain your help centre.

🔄

Documented escalation paths so nothing falls through the cracks.

📊

Volume, resolution time, CSAT and recurring issues every week.

FAQ

A helpdesk is the structured system for managing requests. Technical support is the expertise applied. Axycos provides both.

Yes — we integrate into your Zendesk, Freshdesk or Jira instance.

Buffer capacity activates additional agents within hours.

Yes — we analyse your most common tickets and structure your KB.

Yes — English, French, Spanish, Arabic, German and more.