BPO & Support Outsourcing for E-commerce

Handle order queries, returns, live chat and after-sales support at scale — without seasonal hiring headaches.

Industry context

Key challenges we solve

Peak season volumes are unpredictable

Trained buffer capacity activates additional agents within 48 hours.

Returns must be fast

We process return requests and refund authorisations within your SLAs.

International customers need local language

English, French, Spanish, Arabic, German and more.

Live chat converts when it's fast

Agents respond under 30 seconds, turning visitors into buyers.

Key metrics

What we deliver

< 30s
Live chat response
95%
CSAT
24/7
Coverage
< 48h
Peak scale-up
Services

Services we use for this industry

FAQ

Frequently asked questions

Buffer pool activates within 48 hours, fully trained on your catalogue.
Yes — authorisations, customer communication and follow-up.
Yes — agents work directly in your platform.
Yes — DMs and comments on Instagram, Facebook, TikTok and X.
De-escalation training plus defined escalation paths for exceptions.

Ready to scale your operations?

Tell us about your support volume and goals. We'll design a team structure and timeline within 48 hours.