Customer Support Outsourcing

On-brand, empathetic customer support delivered by agents who represent your company — not a generic call centre.

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Key metrics

Customer Support Outsourcing: what we deliver

95%
CSAT score
< 4h
Email response SLA
24/7
Availability
< 30 days
Go-live
🎯

Brand Voice Training

Agents trained on your style guide and tone before handling any customer.

💬

Omnichannel Coverage

Live chat, email, social media DMs — consistent support everywhere.

🌍

Multilingual Teams

Support international customers in their language.

⭐

CSAT-Driven

Agents evaluated on satisfaction scores, not just volume.

🔄

Seamless Escalation

Clear escalation paths between your team and ours.

📊

Real-Time Reporting

Live dashboards for volume, resolution rate, CSAT and SLA.

FAQ

Frequently asked questions

We prioritise brand alignment and product knowledge over volume metrics.
Not unless you choose to disclose it.
Clear escalation protocols defined during onboarding.
Yes — minimum 2 dedicated agents, scalable upward.
Business hours to 24/7, defined by your ticket volume patterns.

Ready to scale your operations?

Tell us about your support volume and goals. We'll design a team structure and timeline within 48 hours.

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