Live Chat Support Outsourcing

Real-time chat support that converts visitors and resolves issues before they become tickets.

Key metrics

Live Chat Support Outsourcing: what we deliver

< 30s
Avg response time
78%
Chat-to-resolution
24/7
Coverage
< 30 days
Onboarding

< 30 Second Response

Average first response under 30 seconds during covered hours.

🎯

Lead Qualification

Agents qualify inbound leads and answer pre-sale questions.

💡

Proactive Chat

Configured triggers to engage visitors at the right moment.

🔗

Platform Agnostic

Intercom, Drift, Crisp, Zendesk Chat, LiveChat, Tidio.

🕐

24/7 Coverage

Round-the-clock coverage — no more missed conversations.

🤖

AI + Human Hybrid

AI handles FAQs; human agents step in for complex conversations.

FAQ

Frequently asked questions

Under 30 seconds first response during covered hours.
Yes — trained on pricing, positioning and conversion goals.
AI chatbot handles basic queries outside staffed hours.
Yes — English, French, Spanish, Arabic, German and others.
First response time, handle time, CSAT, conversion rate and missed chats.

Ready to scale your operations?

Tell us about your support volume and goals. We'll design a team structure and timeline within 48 hours.