BPO & Helpdesk Outsourcing for MSPs

Extend your MSP's support capacity without adding headcount. Axycos integrates directly into your PSA.

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Industry context

Key challenges we solve

Staffing qualified engineers is expensive

We recruit and train Tier 1–2 agents at a fraction of local hiring costs.

After-hours coverage kills margins

24/7 rotating shifts so you can offer 24/7 SLAs to clients.

PSA integration is non-negotiable

We work in ConnectWise, Autotask, HaloPSA, Syncro and others.

Client experience must be seamless

Agents operate under your MSP brand with your email and tone.

Key metrics

What we deliver

< 1h
Tier 1 response
92%
FCR rate
24/7
After-hours
< 30 days
Onboarding
Services

Services we use for this industry

Helpdesk
Technical Support
IT Service Desk
Dedicated Teams
FAQ

Frequently asked questions

ConnectWise, Autotask, HaloPSA, Syncro and others.
Yes — your email domain, templates and company name.
Tier 1 and 2. Complex Tier 3 escalated to your engineers with full context.
Yes — 24/7 including holidays.
Exact templates and escalation language defined at onboarding.

Ready to scale your operations?

Tell us about your support volume and goals. We'll design a team structure and timeline within 48 hours.

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