BPO & Support Outsourcing for Logistics Companies

High-volume, time-sensitive support for logistics technology — from shipment queries to carrier escalations.

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Industry context

Key challenges we solve

Volume spikes with every peak season

Buffer capacity activates within 48 hours for peak shipping periods.

Shipment queries need real-time data

Agents integrate with your TMS or tracking platform for live data.

Carrier escalations need process discipline

We follow your carrier escalation procedures exactly.

International coverage is complex

Multilingual support for your key markets.

Key metrics

What we deliver

< 2h
Shipment query resolution
24/7
Coverage
< 30 days
Onboarding
95%
CSAT
Services

Services we use for this industry

Customer Support
Back Office
Email Support
Live Chat
FAQ

Frequently asked questions

Yes — agents work directly in your platform for live data access.
We gather documentation, file with carrier and communicate resolution.
Yes — calibrated SLAs and communication styles for each.
Yes — critical queues including delivery failures and urgent issues.
English, French, Spanish, Arabic, German for European and African corridors.

Ready to scale your operations?

Tell us about your support volume and goals. We'll design a team structure and timeline within 48 hours.

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